We are committed to delivering high-quality products and dedicated technical support. However, due to the digital nature of our products, refunds are only granted if our team is unable to resolve a technical issue you encounter with the product, and this request is made within the first 30 days of your purchase.

Eligibility for Refund

• A refund will only be issued if you report a technical issue within 30 days of your purchase that prevents the product from functioning as described, and our support team is unable to resolve the problem after you have provided all necessary information and cooperated with troubleshooting.
• Refunds are not available for reasons such as change of mind, accidental purchase, lack of required technical knowledge, or dissatisfaction unrelated to technical malfunctions.
• All purchases are intentional and require several confirmation steps; therefore, mistaken or accidental purchases are not eligible for refund.

Refund Process

1. Contact Support: If you experience a technical issue within the first 30 days of your purchase, please contact our support team with detailed information and any requested evidence (such as screenshots, error messages, or steps to reproduce the issue).
2. Troubleshooting: Our team will work with you to resolve the problem. Your cooperation is required throughout this process.
3. Refund Decision: If, after all reasonable troubleshooting steps, we are unable to resolve the technical issue within the 30-day period, we will process a full refund for your purchase.

Important Notes

• Refunds will not be issued for issues outside our technical scope, including but not limited to server incompatibility, unsupported environments, or user error not related to a product defect.
• Refund requests must be submitted within 30 days of purchase to be eligible.
• Upon refund, your license will be deactivated and you must cease use of the product.

We believe this policy is fair and transparent, ensuring you receive support and value, while recognizing the intentional nature of digital product purchases.